Returns & Exchanges


Our policy is one of 30 days. If 31 days have gone by since your purchase, unfortunately your ship has sailed and we can’t offer you a refund or exchange.

For us to accept returns, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If purchasing more than 1 pair, the remaining pairs must be returned to us unopened.

Unfortunately, any of our products that have been worn can no longer be returned due to sanitary reasons. Plus outside of Japan there isn't much of a market for second hand undies.

If it turns out you've ordered multiple pairs of the wrong size, we can't cover the cost of returns, but are working on looking at how we can try to offer this down the track.
To complete your return, send your goods to our return address warehouse at:
2/24 Leda Drive, Burleigh Heads QLD, 4220, Australia
and send an email to with your name and orders details and reason for return.


Whilst we stand by the quality of each and every one of our garments we do understand that from time to time mishaps happen and products can arrive damaged or in rare cases faulty.

If this happens contact us with 48 hours of receipt and we'll arrange a full replacement.  Contact us at

Alternatively you might want to exchange your product for another of the same value. We do however reserve the right to charge return freight for any replacement product.