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FAQ
Do You Ship Overseas?
As of now we only ship to Australian and New Zealand customers. When we are able to ship to the rest of the world you will find our international shipping policy here.
How Long Will It Take To Get My Orders?
It depends on where you are. Most orders are processed within 1-2 business days. Delivery usually takes 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
For orders to New Zealand please allow 7-10 business days for delivery.
How Much Does Shipping Cost?
Within Australia Orders over $60 ship free! We offer a flat $10 standard or $15 Express shipping charge for any orders under $60.
For New Zealand Orders over $60 ship free! We offer a flat $20 standard or $25 Express shipping charge for any orders under $60.
What About Refunds Or Returns?
Refunds
When we've received your return and given it a good looking over, we will send you an email to let you know we've got your Swag. We will also notify you of the approval or rejection of your refund.Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as the payment systems allow this to happen.
Exchanges
Whilst we stand by the quality of each and every one of our garments we do understand that from time to time mishaps happen and products can arrive damaged or in rare cases faulty.
If this happens contact us with 48 hours of receipt and we'll arrange a full replacement. Contact us at ahoy@swagboxers.com.au
Alternatively you might want to exchange your product for another of the same value. We do however reserve the right to charge return freight for any replacement product.